データベース・マイグレーション(移行)

Server Downtime/Database Migration! PLEASE READ!

Greetings Realmers,

Today we will begin the process of Database Migration. Please take a minute to read this announcement regarding the process.

If you continue to have issues with your account related to migration, please let us know about it in this form! This will help us keep track of issues and also help us solve them more quickly.

Updates:
Update 1/28

• If you are having issues using flash projector and haven't updated to this link, do so! It should solve your issue.
• We are still moving through duplicate created emails if you submitted through the form, we expect to be finished soon!
• Fixes still incoming for missing characters
  Thank you!

Update 1/22:
Hello again!

• If you wrote in about making a duplicate account, please try now! If there are any issues.. please fill out the form again! We go through the list every day so this will help us weed out common issues vs unique problems.
• If you wrote in about being banned from migration please check now! Also, if you were previously banned before the migration you will not magically be unbanned.
• Those missing characters, I apologize for the wait but we will have a fix soon!
• Those who are having issues logging in/migration errors, please write in if you are on a shared internet service! We will assess each account on a case by case basis. If you cant log in because you already migrated lots of mules, this is not a priority for us to fix.
  Things have been busy here, but we are checking things off our lists! I will be back with more updates tomorrow!

Update 1/21:

• If you previously purchased a Beginners Package, you should have now received it! Stay tuned for an extra gift to compensate for your patience!
• We are aware of the "Error: List Index" issue steam players are witnessing. We are working on a solution and will update when it has been completed.
• If you PM'ed me with a migration issue, please take a minute to fill out the above form. This will help ensure a fix for yourself and others in a more timely manner. The more accounts we can look at, the faster and better the fix.

1/20 Update#2:

• If you had issues with steam creating a guest account and replacing your real account, please log in now. You should be prompted to re-migrate and the issue should be resolved.
• If your account was banned during the migration, this is fixed and your accounts should be restored very shortly.

1/20 Update:
We are still moving along with fixes. We should have good news for you soon!
Right Now:

• We are aware of the issue with steam players unable to log in. We are solving this issue now.
• At this time, there is an issue with beginners packages. If you purchased one recently, you will receive your items and we apologize for the delay. In the meantime, please refrain from purchasing them until we say the issue is resolved.
• I am still working on players who have made duplicate accounts. If you have messaged me and not heard back I apologize for the delay.

• You should no longer see random disconnects from the game.

1/16 Update:

• If you continued to have incorrect password or invalid email issues, try logging in now. There may be some special cases but it should be fixed for most.
• If you had issues with your Steam account being unlinked, or were unable to make purchases from steam on a linked account, this should be resolved.
• You you were able to migrate, but then could not load the game or log in, this should be resolved!

Issues we are currently working on:

• Random disconnects
• Dead characters/Leaderboard/accounts missing partial fame: We have a fix for this, but it involves a mass migration of data so we are postponing until the majority of the migration is complete and issues are fixed.

If you accidentally made a new account with your main email, shoot me a PM and I will clear it so you can migrate your old account.

If you were unbanned before the migration, but now receive a "you are banned" message - please contact me.

First and Foremost - how do we do this?

• Once the migration begins, you will see a prompt as soon as you log into the game. All you have to do is click "OK" and the process begins. You will see a progress bar tracking your migration. It is natural for this progress bar to pause occasionally. You migration should not freeze or get stuck under any circumstances. Just let it run.
• PLEASE NOTE: Once you press OK, the process is all server side. This means that nothing bad will happen in case you accidentally close the window or get disconnected. Do not worry.
• The process could take anywhere from 1 to 10 minutes. If you have an unusually large account (many many characters, alive or dead) it could take longer.
• Unless your migration is taking over an hour, do not worry. It is not frozen.
• We will be sending out an email to alert inactive players of this migration.

More details:

What is Database Migration?

• Plain and simple, this is the process of moving the player database (all of your characters) onto a new server.

Why are we doing this?

• We are moving the database because google will be shutting down the old server service this year. This is mandatory.

What will this change?

• This should not affect the player side at all. Once the migration is complete you should notice no differences.

How long do I have to Migrate?

• We will leave the migration up as long as possible. It will be up at least one month. Please log in and migrate ASAP. If you have not migrated when we stop the migration, your account is lost forever.

Frequently Asked Questions:

Q. I'm getting error 403 Forbidden
A. Don't worry. The servers are down and you may get this error until they're back up. Your account is safe.

Q. I need to migrate but it won't let me.
A. You can migrate when the server is back up. You will have at least a month to complete the migration, so don't worry about doing it this very moment.

Q. I'm getting Google log-in errors.
A. This is a side-effect of the work we're doing. We apologize for the errors but unfortunately we don't have a way to stop them from showing up.

Q. I play on Steam/Kongregate/Kabam.com. What about me?
A. You'll need to migrate, too. You'll be asked to migrate some time after the servers come back up. Again, you have at least a month so don't worry about losing your account.

Q. Will I lose my account?
A. You will have at least a month to migrate after the servers come back up. If you do not migrate then your account will be lost.

Q. How much longer!?
A. We're honestly not sure. Minutes or hours, not days, even if it feels like an eternity already. Things are processing but they're taking longer than we anticipated. We're working on it as fast as we can, sorry it's taking so long.

Account Migration: (VERY) Frequently Asked Questions

DO NOT CONTACT SUPPORT ABOUT ANY ISSUES YOU'RE HAVING until Kabam gives the all clear. Consider all problems known bugs. Once they fix these bugs all problems should be solved. Sending a Support request now will not get your problems solved any faster, and will only add to the flood of unnecessary support requests they're getting already. If you're still having problems AFTER they say they've fixed everyone then contact Support.

One exception: problems buying gold. Contact Support for that.

Also, please do not contact me. I can't do anything! All forum moderators are player volunteers and not Kabam employees. We don't have any special powers in the game, and we don't have access to your account.

Stay up-to-date with the latest news by reading this announcement thread: http://community.kabam.com/forums/announcement.php?a=291

Frequently Asked Questions

Q. What's going on?!
The game is moving from one database to another. That means all your account information is being copied from one server to another. You may have noticed it's not going all that smoothly.

Q. DETAILS MAN
Game data is stored in the Google Cloud. Google is discontinuing their older "Master/Slave Datastore" service, which is the database that has stored everyone's info since (almost) forever. Every Google customer using that old service must move to the newer "High Replication Datastore". Kabam has no choice: the game has to move.

Q. I play on Steam / Kongregate / Kabam.com / Google App Store. What about me?
This effects everyone, including you.

Q. When does this start?
It already has.

Q. How does this work? Do I have to do something?
YES. Log into the game. You will see a box telling you to start "maintenance" on your account. Click "Ok".

That's it. You may have to wait a while, and it may look like it freezes, but you don't need to do anything else. You can even close the game: the server is doing all the work, all you need to do is tell it to start.

Q. Why don't they migrate for me?
They've decided to only move accounts for players who are active. There are millions of accounts that people haven't played in years, many of whom only popped in for a short while to check out the game and never returned. It takes a lot of room to store all this old data that will likely never be needed, and costs a lot of money to move this data.

Q. What if I don't migrate?
Well, first off, you can't play if you don't migrate. But, if you still don't migrate, your account will be lost forever when Google eventually shuts down the old servers. Kabam has said you will have at least a month to migrate, possibly longer.

Q. What about people who don't play anymore?
Yeah, sorry. They'll lose their accounts. Spread the word so folks who want to can come back to migrate. We will be sending an email to all accounts who haven't migrated once the kinks are worked out.

Q. If people lose their accounts does that mean I can use their names?
Eventually, yes. Right now you cannot "steal" someone's name. However, when the old servers are shut down anyone who didn't migrate will lose their name and it will be free for others to take.

Q. What happened to the Legends list?
It will be restored. This is an easy fix, we are just waiting until other issues are resolved.

Q. What happened to RealmEye? Everything is wrong.
This is a side-effect of the data moving to a new server. RealmEye is not run by Kabam, so the owners will have to update their systems to adapt to the database changes. Give them a couple days, i'm sure they'll get it sorted.

Having Problems?

Q. I can't log in! It says my password is wrong, and when I go to reset my password it says my email address is not recognized!
A lot of people are getting that (including me). Apparently there's a bug in Kabam's system. Until they fix it, you won't be able to log in or migrate your account. Just take a break and try again later. REMEMBER: you have at least an entire month to migrate so don't freak out. Hey! You! I said don't freak out, alright?!

Q. I clicked Ok to start migrating and it froze. What do I do 2015-01-16 (金) 20:55:02
Nothing. There is nothing you need to do after starting migration, even if it looks like it freezes or stops. The servers are busy migrating so much data that it may appear stuck or broken. Don't worry: everything is carefully tracked so nothing is getting lost. It's just taking a while and there's nothing more you can do to either make this faster.

Q. I closed the game before it was finished migrating. Did I screw it up? What do I do?
Don't worry, you didn't break anything. The server is doing all the work here. It doesn't need the game running to migrate your account, so even if it crashed or you closed it the migration will continue. It's perfectly fine.

Q. I registered a new account using the same email as my old account. What do I do?
That's a problem. Send Nullbot a message with your in-game name and the subject "Duplicate email, can't migrate". Click here to send him that message.

Q. My account has been reset!
No, it hasn't. What happened was your old data wasn't completely copied to the new servers. YOUR DATA IS SAFE. YOU HAVE NOT LOST ANYTHING. YOUR ACCOUNT IS NOT BROKEN FOR ALL ETERNITY. ...maybe for a just a couple days. Kabam is working on getting everyone's data copied, but until they work out the bugs you may be missing stars, class unlocks, fame, etc. All your data is still on the old servers so nothing is getting lost here. Please DON'T CONTACT SUPPORT ABOUT THIS, it's only temporary.

Q. I've lost stars!
Same as above. You'll get them back when Kabam gets all your data moved. NOTHING IS LOST.

Q. Where is my fame?
Same as above above. You'll get them back when Kabam gets all your data moved. NOTHING IS LOST.

Q. Where are my characters? Do I have to unlock all the classes again?
Same as above above above. You'll get them back when Kabam gets all your data moved. NOTHING IS LOST.

Q. Where is my graveyard?
Same as above above above above. You'll get them back when Kabam gets all your data moved. NOTHING IS LOST.

Q. Where is my sammich?
Same as ab... oh, you got me that time. Funny guy.

Q. Gold: I bought some and didn't get it. What gives?
If you had issues with purchasing gold please log in and check. All gold should now be delivered and future purchases should not have nearly as long a delay. Still don't have it? Contact Support by clicking here

全部読んでもまだ質問があるなら、こちらのスレッドへどうぞ
http://community.kabam.com/forums/showthread.php?425942

Hello!

Quick update:

• If you had email/password issues, please try logging in now.
• All future migrated accounts will have their fame intact.
• I do not have an ETA for past account fame restoration. We just dont know how long the process is going to take. But I can promise it is safe, and any current fame you gain will be added when everything finishes being restored.
• If you tried to migrate and saw a frozen progress bar or no progress bar, try logging in now. We have seen many cases where the front end freezes due to the server not communicating back in time, but the process is all done on our servers and runs in the background.

Hello! Here is our current Status:

We are aware of the missing fame/stars/character classes. It will be fixed shortly. I cannot give an ETA, but I would ballpark within the next 48 hours.

If the game is not recognizing your email, this is because the email is stored in a case sensitive format. We are working on this as well. Once again, I cannot provide an ETA but it should not be too long.

We are aware of the issue with "cursed" showing up as a long line of text. This will be fixed, we are just prioritizing account issues first.

The leaderboard will be restored. This is an easy fix, we are just waiting until other issues are resolved to transfer it.

If you had issues purchasing gold, this should be resolved.

If your game freezes when you start the migration, or you never see anything load after you click "OK" - your account will still migrate in the backround. The server is just too busy so you arent seeing any updated. This should resolve as traffic goes down.